The player from India is experiencing difficulties withdrawing their funds. Player’s complaint has been resolved successfully.
Will's Casino - Player’s struggling to withdraw their winnings.
Amount: €90
Will's Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Will's Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
They won't approved my withdrawals requusts even if everything is correct. I have requested a withdraw of 80 EUR on 24th December and it's cancelled. So, I played with that money and again requested a withdraw of 108 EUR on 1st January and they cancelled and I requested withdraw of 60 EUR on 3rd January and again they cancelled. So, I played all the money and lost. Yesterday I have deposited 25 EUR and played with that and requested a withdraw of 90 EUR and again it's cancelled so, I played with some money and lost 20 EUR. Now, I have requested a withdraw of 70 EUR. And, I am trying to contact with customer service and no one is replying for over 20mins. They won't let you withdraw. I have played many casino's like betmaster, casinoin, betway, jungleraja, rajbet, rajabets, 10 cric, 22bet, 4ra bet, parimatch, leovegas, lottoland, jeetwin and many more. But, I haven't faced any problem like this. Their service is poor. Really hate to play on wills casino.
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2 years ago
Dear Ranjitanu8888,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Could you please forward a screenshot of the successful account verification? You can upload it here when replying or send it to petronela.k@casino.guru. Thank you very much in advance.
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2 years ago
Before yesterday, They approved my withdraw. Thank you and your team and also wills casino team. Finally, they solved the withdraw issue
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2 years ago
Awesome news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ranjitanu8888, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
