The player's withdrawal is delayed for over 10 days. It has been received.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my money for 10 days. Support doesn't respond to my email and live chat has blocked me
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2 years ago
Hello Liane,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?
Please note that it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello yes this is my first withdrawal and my account is fully verified. Yes, I paid in with a bonus and I've been waiting for verification and alleged transfers of the money for 2 weeks. And I'm rudely put off by the live chat. The finance department didn't even get back to you.
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2 years ago
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The casino has now banned me from the house, everything is legal, these are scammers.
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2 years ago
Translation
Hello casino guru, did you achieve anything? It is now exactly three weeks since the payout was processed.
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2 years ago
Hello Liane,
As we usually wait for the recommended time we did not contact the casino yet. I will now forward your complaint to my colleague Viliam who will be assisting you from now on and will try to get in touch with the casino.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello kacyleelp,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear all,
Please find attached proof of payments
Best Regards,
WildPharao Support Team
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2 years ago
Dear kacyleelp,
I'll set the timer to 7 days, please, let me know when you'll receive your winnings.
Thank you
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2 years ago
Dear kacyleelp,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
