HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 29 Apr 2022 | Resolved : 19 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 10 days. It has been received.

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2 years ago
Translation

I've been waiting for my money for 10 days. Support doesn't respond to my email and live chat has blocked me

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2 years ago

Hello Liane,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hello yes this is my first withdrawal and my account is fully verified. Yes, I paid in with a bonus and I've been waiting for verification and alleged transfers of the money for 2 weeks. And I'm rudely put off by the live chat. The finance department didn't even get back to you.

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2 years ago
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How long does that take?

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2 years ago
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The casino has now banned me from the house, everything is legal, these are scammers.

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2 years ago
Translation

Hello casino guru, did you achieve anything? It is now exactly three weeks since the payout was processed.

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2 years ago

Hello Liane,

As we usually wait for the recommended time we did not contact the casino yet. I will now forward your complaint to my colleague Viliam who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

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2 years ago

Hello kacyleelp,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

Dear all,


Please find attached proof of payments


Best Regards,

WildPharao Support Team

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2 years ago

Dear kacyleelp,

I'll set the timer to 7 days, please, let me know when you'll receive your winnings.

Thank you

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2 years ago
Translation

receive profit

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2 years ago

Dear kacyleelp,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

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