The player from Germany has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We were forced to close the complaint as "unresolved" since the casino wasn't willing to cooperate in the resolution of the issue neither the player informed us about any positive outcome.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 80
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
9 months ago
Public
Public
2 years ago
Translation
Hi, so the payment has been open since May 29th, kyc was confirmed as verified on May 29th, when asked, there are only answers that do not help and such statements, yes, the payment can actually take as long as you want it to be 3-5 days in the terms and conditions, yes declared void with the next satzt !!
Automatic translation:
Public
Public
2 years ago
Dear Niklasplay24,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Yes, the payout hasn't been processed for 7 days, 5 working days and I can cancel it, so to speak, what's the point of more than a week without processing?
Automatic translation:
Public
Public
2 years ago
Dear Niklasplay24,
Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?
Thanks in advance and best regards,
Wildpharao Support Team
Public
Public
2 years ago
Translation
Username: Niklasplay24
Payout requested on May 29th, 2022 and so far no email confirmation or anything else I can still cancel the payout so the status hasn’t changed a bit from May 29th? And the 3-5 working days are now over? 🙁
Automatic translation:
Public
Public
2 years ago
Translation
The status of the payout is processed and I received an email that the payout was confirmed and will be in my account within 2-3 working days! Email received yesterday on 06.06 at 10:26 means according to the email the money should be in my account tomorrow that is the 3 working day then I will contact you tomorrow if the money is not on it the email is a complete lie! So be curious... 
Automatic translation:
Public
Public
2 years ago
Translation
Now I got this answer that leaves me in doubt how long it will take I hope it comes tomorrow and not like the support now suddenly say several weeks for a bank transfer NO bank needs that long!
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Niklasplay24. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
According to the casino, the money at the bank is only very questionable for me if it takes longer than 3 working days because a bank doesn't actually need longer? But let's see I hope and stay positive
Automatic translation:
Sensitive attachment
Sensitive attachment
2 years ago
Translation
Despite the email with an exact time, nowhere is it stated that the payout can take longer than the specified 2-3 working days and yet no money was received. The assumption was correct up to now, clearly a casino where you should not play because you will get the profit or not be put down first but waiting for payments for several weeks if not even months is simply not possible we no longer live in 1900 we have 2022 a bank transfer cannot take longer than 3 working days there is no bank that does not process transfers after 3 WORKING DAYS at the latest has so it is simply a lie to say the money is in the bank !!! It's just so the casino doesn't have to bother with player rum at the moment what else isn't it!!! You notice it with the live support as well as the email traffic as a cheated customer you are impatiently put there because you don't let yourself be fooled!!!! So this e-mail is clearly a lie, I can't say it will be there in 2-3 working days, confirm this in writing and tell me in the next train at live support yes no that can take longer they have no influence on the bank process 🤣🤣 I can only laugh because there is no bank that aims for a period of 3 working days but not 3 working weeks for 1 single transfer
2-3 working days is very clear there and no sentence mentions that it is suddenly longer via bank transfer. The email is a very clear statement. I do not understand how a casino then reacts cheekily to customer inquiries because they are not stupid either and know that no bank needs so long !!!
Automatic translation:
Public
Public
2 years ago
Translation
It just pisses me off that you get ripped off like that then they should also give marital answers saying the money hasn't been transferred yet they are working on it and specify a period of time that they can meet and not some period of time to calm down the player!! Because for me something like that is clearly a lie!
Automatic translation:
Public
Public
2 years ago
Translation
Hello, I just wanted to let you know that the money has still not arrived. Can the money be counted at all?
Automatic translation:
Public
Public
2 years ago
Thank you very much, Niklasplay24, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
2 years ago
Hi, Niklasplay24!
I've just reviewed your complaint and fully understand your concerns about your delayed withdrawal. I'll try my best to help you resolve the case by contacting the casino.
Dear Wild Pharao Casino team, can you please share more information regarding the player's issue with the withdrawal? Have you already checked the details of the payout and probably found the reasons of the delay?
Regards,
Natalia
Public
Public
2 years ago
Translation
Still no payment and on my emails the first one from 07.06 would not even answer just SCAM please warn people about the casino I deposited because there were reviews here where a withdrawal worked I am sure now but these are from Create casino reviews now there are more and more reviews that reflect my experiences! Honestly, the casino should immediately be different from the internet. What they are doing is fraud in the big picture.
Automatic translation:
Public
Public
2 years ago
Translation
That's just SCAM clearly the status of the payment is simply set to processed in the account although the money was not transferred clearly no bank needs 2 weeks to transfer money to another account no payment was made from the casino that is Yes, of course, it is simply a brazen lie! THE CASINO DOES NOT PAY OUT MONEY !!!
Automatic translation:
Public
Public
2 years ago
Translation
My question is whether Casino Guru could help me to open a complaint about the casino with their license authority (curacao-egaming) it can't be that such a casino even has a license even though winnings are not paid out and people are cheated!
Automatic translation:
Public
Public
2 years ago
Translation
I guess that says it all
Peter didn't even know what to say anymore and then I get an answer from Christina in Peter's chat so I think these messages say everything about the casino I now ask Casino Guru to blacklist this casino and not give any links to the casino or their bonus offers !! No more players must lose money!
Automatic translation:
Public
Public
2 years ago
I'd like to ask the Wild Pharao Casino to reply to this complaint.
We are extending the timer by 7 more days. Unfortunately, if the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Translation
I have the feeling that no answer will come. Casino Guru could you help me to make a complaint to the supervisory authority?
Automatic translation:
Public
Public
2 years ago
Translation
No money received and no response by email for 17 days!!
Automatic translation:
Public
Public
2 years ago
Hi Niklasplay24,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
Regards,
Natalia
