HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 02 May 2022 | Resolved : 13 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. We closed the complaint as "resolved", since the player informed us later about getting the funds to his account.

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1 year ago
Translation

I ordered my payout on 04/10/2022 it was confirmed on 04/20/2022 I am verified have not received any money to date I am a little surprised I have deposited 30 euros with a bonus payout has been approved no money received to date top casino Great offer but Payout takes a long time

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1 year ago

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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1 year ago
Translation

It was submitted on 04/10/2022 processed on 04/20/2022 no money received until now almost 1 month ago indicated by bank transfer

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1 year ago

Dear Rene,


Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.


I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.


Best regards,


WildPharao Support Team

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1 year ago
Translation

Ok I hope I get it this week I like the casino a lot but the payout can be improved thank you

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1 year ago

Thank you very much, Rene, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

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1 year ago
Translation

Since I've been waiting for a month, will it come this week?

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1 year ago
Translation

As of today still no money received

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1 year ago

Hi Rene,


I've reviewed your case and fully understand your concerns. I'll try my best to help you solve the issue with your withdrawal request.


Now I'd like to ask the representative of WildPharao Casino if there're any updates regarding Rene's problem? Were you able to get any proof of the payment have being processed?


Kind regards,

Natalia

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1 year ago
Translation

Thanks for the help, I got in touch with the live chat, I'm just putting it off, a pity, I hope it's finally on next week

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1 year ago
Translation

As of today, no money has come into my account month ago now live chat puts me off just hoping that something will happen

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1 year ago
Translation

@wildpharo what is the status of my payment?

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1 year ago
Translation

Complaint can be closed received money today thank you!

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1 year ago

Hi Rene,


I'm glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution center and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.


Best regards,

Natalia

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