The player from Algeria had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had intervened after confirming that her account was verified and the withdrawal was approved by the casino. The issue was marked as 'Resolved' in the system, indicating that her winnings had been successfully processed.
WikiLuck Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €470
WikiLuck Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
6 months ago
Translation
Dear Casino Team,
I have problems with my payout.
I'm from Germany. I've requested a withdrawal from this casino several times. The withdrawal was transferred to my account within two days. The casino advertises withdrawal times as 72 hours. But this time, they haven't paid out. They always tell me the same thing in live chat. Can you help me?
Best regards
Mary
Automatic translation:
Public
Public
6 months ago
Dear Maria111,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
6 months ago
Dear Maria111,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
