The player from Austria had difficulty withdrawing funds from the casino and had not received any communication from support regarding the issue, despite being advised to check her emails. She sought clarification on the withdrawal problem. The issue was resolved as the funds were successfully transferred to her account.
Welle Casino - Player is facing issues with withdrawal.
Resolved
Our verdict
Case closed
Amount: €1,361
Welle Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
I wanted to withdraw the money but it doesn't work. Support told me to check my emails but I haven't received anything. I just want to understand why I can't withdraw the money. 
Automatic translation:
Public
Public
9 months ago
Dear mell1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Since when are you attempting to withdraw your winnings?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
9 months ago
Translation
Hello, I wanted to say that you have now transferred the money. LG
Automatic translation:
Public
Public
9 months ago
Dear mell1987,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
