The player from Austria is having difficulty withdrawing funds from the casino and has not received any communication from support regarding the issue, despite being advised to check her emails. She seeks clarification on the withdrawal problem.
Welle Casino - Player is facing issues with withdrawal.
Amount: €1,361
Welle Casino
Safety Index:HighSafety Index
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8.4
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Opened
Current status
Waiting for Casino Guru to reply
5d 22h 27m 9s
Case summary
yesterday
Public
Public
yesterday
Translation
I wanted to withdraw the money but it doesn't work. Support told me to check my emails but I haven't received anything. I just want to understand why I can't withdraw the money. 
Automatic translation:
Public
Public
yesterday
Dear mell1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Since when are you attempting to withdraw your winnings?
Looking forward to hearing from you.
Best regards,
Tomas
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