Wazbee Casino - Player's deposit is delayed.

Ich habe gestern 60€ eingezahlt . Das Geld wurde bis jetzt noch nicht verbucht, ist aber bereits von meinem Bankkonto abgezogen worden.

Ich habe mit dem oben genannten Casino bereits mehrfach Kontakt aufgenommen. Sie meinen immer dass es dauert .

das Geld ist auch schon in der Warteschleife des Casinos zu sehen .

Dear Janaundmichi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear everyone,

We sincerely regret the inconvenience caused by this situation.

After a thorough review of the reported issue, we are pleased to confirm that the client’s deposit of €60 via bank transfer was successfully credited to the gaming account on December 10, 2024, at 14:43 UTC.

Veronika, if it’s convenient for you, could you kindly share your email address? We would be happy to send you the confirmation of this transaction.

Kind regards,

The Wazbee Team

Hallo . Der Fall kann geschlossen werden. Danke für die Hilfe .

Dear Janaundmichi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru