The player struggles to withdraw his money due ongoing verification. The complaint was closed as the player received his money.
Vulkan Vegas Casino - The player struggles to withdraw his money.
Amount: €2,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I deposited money on the site on Friday and then played and won €2500. I then gambled away €500 and paid out €2000. As a result, I had to do a review and upload documents. I did that too, and then I was supposed to upload other documents again, such as an ID card. Bank card a picture together with the bank card and the identity card Bank statements Bank statement where the payment is on it Utility bill virtual online card with bank statement. After that I got an email. After a week my account was successfully checked by KYC. I then wanted to move out again and got a confirmation. Two days later I was told I had to upload more documents although I'm already 100% checked. Now they want a payslip and bank statements again, which I think is pretty dubious. I have now uploaded a pay slip. But I haven't heard anything yet and I need help to finally get my 2000 € paid out because that's private sensitive data I find that very strange.
Automatic translation:
Public
Public
1 year ago
Hello Metin86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that the casino may request for the same documents multiple time specially in case of higher withdrawal amounts or cases where there might be something incorrect on the previous ones.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello nice to hear from you yes with real money no bonus or so I just did everything I passed the KYC check only then when paying out they now want a pay slip which I find strange so I'm waiting 1 week and can't pay anything out Despite the review, I have never experienced anything like this in any casino
Automatic translation:
Public
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1 year ago
Hello Metin86,
Please note that verification and withdrawal process may take up to 14 days so be sure to follow all the casino instructions and if the case would not be solved by them within the recommended period, we can try to intervene.
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