The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player's money arrived.
Wanted to withdraw my money. Also submitted all my details for KYC verification. I wrote emails about how far the payout is.
Without any answer.
Please help!
Wollte mein Geld auszahlen lassen. Habe auch alle meine Daten zur KYC-Überprüfung eingereicht. Habe Emails geschrieben in wie weit es ist mit der Auszahlung.
Ohne jegliche Antwort.
Bitte um Hilfe!
Hello Hoelle09,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello Hoelle09,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello Nick,
I submitted the identity document in July. All the other documents earlier this month.
Since I'm not a permanent player, I didn't bother with the KYC verification.
But even the ID document from July is still being examined.
I received no response to emails regarding this.
greeting
Michael
Hallo Nick,
Das Ausweisdokument hatte ich im Juli eingereicht. All die anderen Dokumente anfang des Monats.
Da ich kein dauer Spieler bin hatte ich mich nicht weiter mit der KYC-Überprüfung beschäftigt.
Aber selbst das Ausweisdokument vom Juli steht noch in der Prüfung.
Auf Emails diesbezüglich bekam ich keine Antwort.
Gruß
Michael
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear Vulkan Vegas,
Can you please clarify the situation with this player?
Dear Vulkan Vegas,
Can you please clarify the situation with this player?
Dear Hoelle09
Can you please specify your account ID?
Since the player with an email specified within the complaint does not have any active/pending withdrawals, also, there is no a single document uploaded.
Thank you for cooperation!
Kind regards
Dear Hoelle09
Can you please specify your account ID?
Since the player with an email specified within the complaint does not have any active/pending withdrawals, also, there is no a single document uploaded.
Thank you for cooperation!
Kind regards
Thank you Hoelle09 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you Hoelle09 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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