The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player's money arrived.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €190
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Wanted to withdraw my money. Also submitted all my details for KYC verification. I wrote emails about how far the payout is.
Without any answer.
Please help!
Automatic translation:
Public
Public
2 years ago
Hello Hoelle09,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I submitted the identity document in July. All the other documents earlier this month.
Since I'm not a permanent player, I didn't bother with the KYC verification.
But even the ID document from July is still being examined.
I received no response to emails regarding this.
greeting
Michael
Automatic translation:
Public
Public
2 years ago
Translation
Hello Nick,
Now my submitted documents have been approved but the payment has been rejected! 😠
greeting
Michael
Automatic translation:
Public
Public
2 years ago
Hello Hoelle09
Can you please share a screenshot, where your documents are submitted and approved?
Thank you in advance!
Kind regards
Public
Public
2 years ago
Translation
Hello,
So how's it going now?! Surely it can't take that long to verify/payout?!
Regards
Automatic translation:
Public
Public
2 years ago
Dear Hoelle09
Can you please specify your account ID?
Since the player with an email specified within the complaint does not have any active/pending withdrawals, also, there is no a single document uploaded.
Thank you for cooperation!
Kind regards
