The player's winnings were voided due account multiplicity. The complaint was closed as the player stopped responding.
Vulkan Vegas Casino - The player's winnings were voided.
Amount: €800
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Bad case of rip-off with players who unfortunately had a second forgotten account, which was opened as a substitute, like mine, because the login with the other email didn't work. Where at that time it turned out that it was probably a technical problem. At least I didn't delete it then. So after the verification, which worked great, I was recognized as an official player. Except for tag x..... I noticed a transposed digit in the phone number. I asked customer service to change it, who forwarded it to administration. And the game went on. This so-called administration blocked both accounts at once and I no longer had access to my won money of 800 euros .
After several attempts to speak to customer service, this was only accompanied by excerpts from the general terms and conditions. You can't really have a conversation with them anymore. This morning I received an email from the complaints department, it was against Glubrecht and it wasn't a mistake on my part or on their part. But they would open my account out of goodwill, but without the profits!!! A return email to them was that the deposits should remain with me. These were already 300 euros! But there was no response. According to an online gambling lawyer, such general terms and conditions are not legal and violate the gambling law. But I insist on my money. Unfortunately, I can't provide any receipts at all because I'm blocked from my account and access. I'm also assuming that this was deleted even with a reactivation!
Automatic translation:
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2 years ago
Hello djeggi69,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if both your accounts were verified? When exactly did you create the first one and when the second one? Can you at least forward a deposit history from your payment provider where it is visible that it was paid to the casino? If yes, please forward it to nikolas.b@casino.guru. Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear djeggi69
Starting from (19.10.2022 20:46:05 (UTC) ) your account is unlocked and fully accessible, we've reconsidered yoru case, since no bonus was used at the second account.
Kind regards
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2 years ago
Hi,
We'd like to confirm, the player never attempted to log in into account since 19.10.2022 10:53:42 (UTC)
Kind regards
