The player's verification process is delayed for over 2 weeks. The complaint was resolved as the player's account got verified.
Vulkan Vegas Casino - The player's verification process is delayed.
Amount: 127 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I entered the vulkan vegas casino through a no deposit bonus, completed the rollover and I have 127 reais to withdraw. I already sent my documents almost 2 weeks ago and it's still under analysis, I've complained in the chat, but they don't know how to respond because it wasn't approved, they just tell me to wait, they don't give any deadline and they just keep stalling!
Automatic translation:
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2 years ago
Hello menezesmyllena51,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi! I sent the documents on June 9th. I sent the photos of my identification document, selfie with the document and photo of the card invoice as proof of address, and none of them has been approved yet, only the message "waiting for approval" appears. The last time I spoke to the casino was yesterday, I asked why they didn't review my documents, the attendant just told me to wait for approval and didn't answer my questions.
Automatic translation:
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2 years ago
Hello menezesmyllena51
Sorry for the delay that was caused by discovering your other account - meneze***llena51@gmail.com
But since it's completely empty - you are good to go. The main account is now verified!
Kind regards
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2 years ago
Translation
Hi, thank you so much for verifying my account!
Automatic translation:
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2 years ago
Thank you menezesmyllena51 and Vulkan Vegas for helping resolving the case.
Please be sure to never create multiple accounts in a single casino in order to prevent such issues.
The complaint will be now closed as resolved. Feel free to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
