Vulkan Vegas Casino - Player’s withdrawal has been delayed.

And I tried the withdrawal several times but it comes out incomplete and then it comes out rejected and I confirmed the account and the verification of documents and they didn't solve anything for me and it's been a month on this

Dear Andrés,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have tried to resolve this issue with casino support? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sir

Please, kindly check your e-mail.

The Casino has sent you the request multiple times:

Looking forward to hearing from you!

Kind regards

I already know all that but they rejected my public receipt I live with my mother the house belongs to her obviously my name will not appear on that paper but I will send it again

Dear Andrés

Please kindly refer to the screenshot above and provide the photo of your card.

Thank you!

Kind regards

Hello everyone,

Thank you VulkanVegas Casino for your assistance with this case.

Andrés, please, provide all the required documents as soon as possible, so we can proceed with this complaint. Thank you in advance.

They already verified my documents and I contacted you but I still can't withdraw my money how can I continue playing if they don't allow me to withdraw

Dear Andrés

Please kindly check your e-mail. The account is not yet verified.

You have not yet provided the card you were making deposit with.

Kind regards

My card is virtual

But still I already sent it to the kyc

And I received the email but it never let me confirm it always gave an error

I correct if I received an email but this one never left me it always gave me an error and I have an image proof of it the photo of the virtual card I sent it to the verification of the kyc evidence image attached

Dear Andrés

I can see your account was verified and 50k was received via Skrill.

Would you please clarify at what stage you are receiving an error?

Thank you in advance!

Kind regards

Well, oh, they tell me that they receive 50k but they never send it, it always comes out rejected

They haven't arrived yet but it has been very difficult for it to happen but well now I know it's real and I'll keep playing thanks

Andrés, has your last withdrawal also been rejected?

Not only did I have 310,000 in balance, I withdraw a sum of 50,000 through the Skrill method, it is still in progress, but 60,000 was deducted from my balance and I was left with 250,000, what happened? And then I made one for 200 thousand and if another one came to my account immediately, is it that the game deducts 10 thousand pesos for each transaction? This is how the mechanism works because they discount so much

Hello,

There is only one withdrawal request in progress, amounting 50000.00 COP

The rest was withdrawn successfully, the player does not have any active withdrawal requests.

Kind regards

Thanks for the updates. Andrés, please, let us know as soon as you receive the payment.

Ok, only that it seems strange to me that it will be deducted from my casino balance and it has not arrived

And if they deduct 10,000 for every 50,000, the casino will make a withdrawal?

I apologize, Andrés, but I am not sure I understand your question. Could you please elaborate?

Dear Andrés

The commission was applied. You were warned before the withdrawal, that your deposit was not wagered twice.

The choice whether to proceed with the commission or wager the deposit was offered. You accepted the commission.

Hope this clarifies.

Kind regards

Dear Andrés,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.