The player from Colombia has been waiting for his winnings for a month. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Colombia has been waiting for his winnings for a month. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Colombia has been waiting for his winnings for a month. We rejected the complaint because the player didn't respond to our messages and questions.
And I tried the withdrawal several times but it comes out incomplete and then it comes out rejected and I confirmed the account and the verification of documents and they didn't solve anything for me and it's been a month on this
E intentado el retiro varia veces pero me sale incompleto y luego sale rechazada ya confirme cuenta y la verificación de documentos y no me solucionan nada y ya van un mes en esto
Dear Andrés,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you have tried to resolve this issue with casino support? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Andrés,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you have tried to resolve this issue with casino support? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Sir
Please, kindly check your e-mail.
The Casino has sent you the request multiple times:
Looking forward to hearing from you!
Kind regards
Dear Sir
Please, kindly check your e-mail.
The Casino has sent you the request multiple times:
Looking forward to hearing from you!
Kind regards
I already know all that but they rejected my public receipt I live with my mother the house belongs to her obviously my name will not appear on that paper but I will send it again
Ya Ise todo eso pero me rechazaron el recibo público vivo con mi madre la casa es de ella obvio que no va a aparecer mi nombre en ese papel pero lo enviaré otra vez
Dear Andrés
Please kindly refer to the screenshot above and provide the photo of your card.
Thank you!
Kind regards
Dear Andrés
Please kindly refer to the screenshot above and provide the photo of your card.
Thank you!
Kind regards
Hello everyone,
Thank you VulkanVegas Casino for your assistance with this case.
Andrés, please, provide all the required documents as soon as possible, so we can proceed with this complaint. Thank you in advance.
Hello everyone,
Thank you VulkanVegas Casino for your assistance with this case.
Andrés, please, provide all the required documents as soon as possible, so we can proceed with this complaint. Thank you in advance.
They already verified my documents and I contacted you but I still can't withdraw my money how can I continue playing if they don't allow me to withdraw
ya me verificaron los documentos ya me contacte con ustedes ero aun no puedo retirar mi dinero como puedo seguir jugando si no me permiten retirar
Dear Andrés
Please kindly check your e-mail. The account is not yet verified.
You have not yet provided the card you were making deposit with.
Kind regards
Dear Andrés
Please kindly check your e-mail. The account is not yet verified.
You have not yet provided the card you were making deposit with.
Kind regards
I correct if I received an email but this one never left me it always gave me an error and I have an image proof of it the photo of the virtual card I sent it to the verification of the kyc evidence image attached
Corrijo si me llegó un correo pero este nunca me dejo siempre me dió error y tengo una imagen prueba de ello la foto de la tarjeta virtual la envié a la verificación de los k y c anexo imagen de evidencia
Dear Andrés
I can see your account was verified and 50k was received via Skrill.
Would you please clarify at what stage you are receiving an error?
Thank you in advance!
Kind regards
Dear Andrés
I can see your account was verified and 50k was received via Skrill.
Would you please clarify at what stage you are receiving an error?
Thank you in advance!
Kind regards
Andrés, has your last withdrawal also been rejected?
Andrés, has your last withdrawal also been rejected?
Not only did I have 310,000 in balance, I withdraw a sum of 50,000 through the Skrill method, it is still in progress, but 60,000 was deducted from my balance and I was left with 250,000, what happened? And then I made one for 200 thousand and if another one came to my account immediately, is it that the game deducts 10 thousand pesos for each transaction? This is how the mechanism works because they discount so much
No solo que tenía 310 mil en saldo retire una suma de 50 mil por método Skrill sigue en progreso pero se me descontaron 60 mil del saldo y quedé con 250 mil que pasó hay ? Y luego hise una de 200 mil y si me llegó inmediatamente a la cuenta otra es que el juego descuenta 10 mil pesos por cada transacción ? Así funciona el mecanismo porque descuentan tanto
Hello,
There is only one withdrawal request in progress, amounting 50000.00 COP
The rest was withdrawn successfully, the player does not have any active withdrawal requests.
Kind regards
Hello,
There is only one withdrawal request in progress, amounting 50000.00 COP
The rest was withdrawn successfully, the player does not have any active withdrawal requests.
Kind regards
Thanks for the updates. Andrés, please, let us know as soon as you receive the payment.
Thanks for the updates. Andrés, please, let us know as soon as you receive the payment.
I apologize, Andrés, but I am not sure I understand your question. Could you please elaborate?
I apologize, Andrés, but I am not sure I understand your question. Could you please elaborate?
Dear Andrés
The commission was applied. You were warned before the withdrawal, that your deposit was not wagered twice.
The choice whether to proceed with the commission or wager the deposit was offered. You accepted the commission.
Hope this clarifies.
Kind regards
Dear Andrés
The commission was applied. You were warned before the withdrawal, that your deposit was not wagered twice.
The choice whether to proceed with the commission or wager the deposit was offered. You accepted the commission.
Hope this clarifies.
Kind regards
Dear Andrés,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Dear Andrés,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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