The player from Germany requested a withdrawal, but it hasn't been processed yet. The player later informed us that the issue was resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €347
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On April 5th I submitted my prize of once 147.00 and once 200.00 euros on April 5th in the morning between 5 and 5.30 am after several requests it was said they have processed now it is due to the payment system and before I write to you I asked again same answer again and today is April 19th can you please help me
Greetings Ziya
Automatic translation:
Public
Public
2 years ago
Dear Ziya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
2 years ago
Thank you for your email, Ziya. I am happy to hear that the issue has been settled. We will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
