Vulkan Vegas Casino - Player’s withdrawal has been delayed.

I liketo withdraw my money last few weeks until now still no responds I deposit true gcash so I request to withdraw some money but cannot pleased help me I really need money to pay other bills

Dear sanggalangemily68,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Ok thank you so much hoping can help me to withdraw the money I try to withdraw the money true Skrill it I think I cannot withdraw so I need to change bank account to easy withdraw.

Dear sanggalangemily68

In order to complete the withdrawal, we are kindly asking you to complete KYC check.

Kindly refer to the e-mail sent just now, there is only one document missing.

Looking forward to receiving it!

Kind regards

Hello everyone,

Thank you VulkanVegas Casino for your assistance with this case.

sanggalangemily68, have you provided the required documents as suggested?

Dear sanggalangemily68,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.