Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Hi I requested a withdrawal of 200 EUR and all my documents are approved but they refuse to pay

Dear sarahbg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, they interrupted my withdrawal yesterday without a reason, my doukments are approved, when I write to them they do not answer?

Dear sarahbg,

We've looked at your gaming account and would like to point out the following:

The requested documents were received at 02.04.2022 12:58:44 (UTC)

The documents got verified at 03.04.2022 07:40:06 (UTC)

The withdrawal request was approved at 03.04.2022 11:21:42 (UTC).

Since it's a bank transfer, it may take up to 7 working days for the money to be cleared.

Would you kindly provide any proof of where the Casino refused to pay?

Thank you so much in advance!

Best regards,

VulkanVegas

Thank you very much, Vulkan Vegas Casino team, for the clarification.

Dear sarahbg,

I will set the timer for additional 10 days allowing to casino 7 working days to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear sarahbg

Please kindly confirm the money was received at 04.04.2022 10:21:11 (UTC)

Thank you in advance!

Kind regards

The money has been received ...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sarahbg, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela