The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €189
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello ... At Vulkan Vegas it is said that withdrawals under € 500 are processed in a maximum of 48 hours.
I have deposited € 10 for the 6th time and now want to withdraw the small amount of € 189.
I am fully verified, I also received a mail about it. That had been going on for a couple of days. And now my payout has been hanging for almost 4 days
"In progress", especially since I was told before that, Mifinity is the fastest. And the support always put me off.
I'm well under 500 €, so it should take less than 48 hours.
Can someone help me somehow?
Best regards
Thomas
Automatic translation:
Public
Public
3 years ago
Dear rappertk2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
But it says at Vulkan Vegas that 48 hours are required for withdrawals under € 500. It's been a long time. I am used to withdrawals from other casinos between 5 minutes and 12 hours. If 2 weeks are normal there, I would not have paid. Especially since it is no longer 48 hours but twice that without any news. I am then just too spoiled by all other casinos with fast payouts, including 1k to 3k 😐
Automatic translation:
