The player from Germany had reported delays in multiple withdrawal requests from Vulkan Vegas Casino. Despite the withdrawals having been confirmed and listed as "being processed", the player hadn't received any payments. This player's account had already been verified and he had played with real money. He had contacted the casino about his pending withdrawals and had been informed some were still with an external provider. He later confirmed receipt of two payments and expected the remaining ones soon, hence had considered the matter resolved. The Complaints Team had acknowledged the resolution and closed the complaint.
Vulkan Vegas Casino - Player’s withdawals are delayed.
Amount: €860
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 days ago
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1 week ago
Translation
Dear Casino Guru Team,
Last week on Monday (15.04.2024 ; 290€), Thursday (18.04.2024; 200€), Friday (19.04.2023; 170€), and Sunday (21.04.2023; 200€) I made withdrawals. These were immediately confirmed and are currently being processed. On Friday, I already asked about my payment from Monday, and I was just put off. No payout has been made till now! I feel a bit ripped off. I need to say that I like the Casino, but I think this is not right. Can you please help me?
Regard, Jacobs
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1 week ago
Hello saschakevinjacobs,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 week ago
Translation
Good evening Nick,
thanks for your answer.
I have been verified for a long time, but unfortunately I cannot say exactly when. I never play with bonus money, only with real money.
The last time I spoke to the casino was today. I contacted the casino again about my withdrawals. A withdrawal of €170 from April 19, 2024 was received in my account today. For the remaining payments, Vulkanvegas informed me that they are still with an external provider and that I should be patient.
In this regard, it is incomprehensible to me how a payout from Friday (smallest amount) is processed faster than the other three payouts, especially since the first payout (290€) has already been in processing since Monday.
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1 week ago
Translation
Hello Nick, I have already received 2 payments and I expect the remaining payments to arrive soon. So for me the matter is closed. I probably should have waited a little longer before making a complaint. Patience is a virtue.
Best regards
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4 days ago
Dear saschakevinjacobs,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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