The player from Greece is experiencing difficulties withdrawing her winnings due to ongoing verification. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to complete account verification.
Amount: €700
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
I have opened an account in the casino for a week..I made a deposit twice without the verification being approved and I won 700 €..some days they asked me for many registrations one by one I am waiting every day for an email from the support to send my registrations..because all the documents are not collected together until the verification is completed and you have to ask for an information to be sent to you every day.. the money is difficult to withdraw as I see
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2 years ago
Dear Elpinikigidiari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
the verification is complete.. the new withdrawal is pending. I have made 700€, I hope I won't face a problem, the bonus was that I put in 20€ and they doubled .. the withdrawal is not complete at this moment
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2 years ago
Happy to hear that the verification has been successful. Could you please advise since when exactly is your withdrawal pending now? Please understand that casino needs some time to process the payment and subsequently, it'll take some days to actually reach your bank account.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Elpinikigidiari, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
