HomeComplaintsVulkan Vegas Casino - Player’s struggling to complete account verification.

Vulkan Vegas Casino - Player’s struggling to complete account verification.

Amount: 420.85 R$

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 31 May 2022 | Resolved : 09 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Brazil has not been verified. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

I made my account verification request and so far nothing. Always ask to wait and always give the same answer. ( Hold). But I didn't get any response.

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1 year ago

Dear Flavio1989nr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you provided and when exactly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Thanks. This morning I received the verified account email. Thanks in advance .thanks

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1 year ago
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Now. I'm waiting to see if my withdrawal will complete. I'm waiting.

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1 year ago

Dear Flavio1989nr

The account specified is completely empty: no personal data, no documents, no gaming activity, no deposits, etc.


Can you please share your account id?


Thank you in advance!

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1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Hello, sir

The reason your transaction was delayed is due to above-mentioned reason - another account was discovered.

But since there was no gaming activity, the withdrawal was approved.


Kind regards

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1 year ago
Translation

My withdrawal has not been approved yet. I've been waiting since 05/31/22.


It's still pending, it's taking too long. aha

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1 year ago

Dear sir,

Please refer to the screenshot showing, that the transaction was approved

file

Please provide a screenshot, that states, that the transaction is in status "New".


Thank you in advance!

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1 year ago
Translation

Wow....👏👏👏👏👏👏 Thank you so much.

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1 year ago

Hello everyone,


Thank you Vulkan Vegas Casino for your quick assistance with this case.


Flavio1989nr, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.

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1 year ago
Translation

OK. It's been 3 days today and my withdrawal still hasn't hit my account. A damn delay.

Edited
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1 year ago
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🤬 I'm already sick of the site, my withdrawal is back and now it will take longer for me to be able to withdraw again. How boring.

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1 year ago

Hello,


The reason the withdrawal was canceled is due to a decline from the player's bank

The new withdrawal was approved, in case of fail - please kindly use the alternative withdrawal method.


Kind regards

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1 year ago
Translation

Our. For the second time my withdrawal was refused. This is a bad site. Not even the withdrawal function via pix has . I haven't had any problems like this before. I'm already discouraged with this house.

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1 year ago
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I made a new withdrawal request via Astropay. If I don't get my money back, I'll go back to claim it again.

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1 year ago

Hello,


We would like to confirm that the player cancelled the withdrawal requests via Astropay (which could have been a good alternative)

Thus, the withdrawal via bank transfer was approved (again)


Kind regards

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1 year ago
Translation

I had to cancel Astropay because it has an error. I made a new withdrawal request via credit card. I'll be back if it doesn't work.

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1 year ago

Hello everyone,


Thank you both for your cooperation.


Flavio1989nr, please keep us updated and let us know if the withdrawal was successful.

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1 year ago
Translation

Good morning . Today, 6/8/2022, so far, I still haven't received my money....I'm waiting.

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1 year ago
Translation

I went back. Very upset and indiguinated, that's it. 4 time my loot comes back. Multiple attempts by bank account and credit card.

I placed a new order again today. Through Ecopays, ....hope it works this time. I need to solve my problem soon. Urgent.

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1 year ago

Hello, Flavio1989nr


According to our records, you have received the winnings.

Please confirm.


Kind regards

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1 year ago
Translation

Yup. I received . thank you very much

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1 year ago

Awesome news, Flavio1989nr. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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