Vulkan Vegas Casino - Player’s struggling to complete the account verification.

Hallo ich warte nun seit über 1woche das ich mein gewinn von Vulkanvegas bekomme leider akzeptieren sie nicht meine eingesendeten Dokumente zumindest steht immer noch da seit einer woche das es überprüft wird was ich noch nie hatte bei anderen seiten . Ich habe bereits dem Support geschrieben dieser antwortet mir aber leider nicht warum auch immer nun wollte ich mal nach fragen ob mir jemand helfen kann den für mich sind 600€ nicht gerade wenig geld

MFG Manuel/Lennys

Dear lennys,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

The requested document was received 27.07.2021 19:31:55 (UTC)

The verification was completed 28.07.2021 07:52:11 (UTC)

The withdrawal request was confirmed 30.07.2021 09:26:46 (UTC)

The player should have received the winnings by now

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear lennys,

Could you please confirm that you have received your payment already? Looking forward to hearing from you.

Dear lennys,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.