Vulkan Vegas Casino - Player's KYC process is delayed.

They refuse to complete my KYC. I provided photos of bank card used to top up, ID, front and back for both. Bank statement showing address from ID and including salary deposit on the same statement. Support keeps telling me to wait…

Hello baylan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I provided all details about 3 days ago and they all show as "approved" but they don’t verify me… I provided everything… ID front and back, bank card used for top up front and back, selfie with ID and bank card, statements showing my address and salary income… everything they asked for

Case closed, they verified me and i was able to withdraw part of my sum

Dear baylan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru