The player from India reported a problem with a deposit of 1300 INR made on October 4, 2024, which had not been credited to his account. He provided a transaction ID for reference. The issue was resolved when the player confirmed that the deposited cash had been credited to his casino wallet. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.
Vulkan Vegas Casino - Player’s deposit remains unprocessed.
Amount: 1,300 INR
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Dear akashdeepchhetri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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2 months ago
I tried to contact provider, but this provider clypso pay doesn't have any option to check with them.from the costumer sight so I can't ask them anything about this transition.
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2 months ago
Dear akashdeepchhetri
Please kindly provide the disputed transaction ID.
Please confirm, we are talking about approximately 14 EUR.
Thank you!
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2 months ago
Hello guru thank you I got my deposited cash on my casino wallet today. Thank you very much
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2 months ago
Dear akashdeepchhetri,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
