Vulkan Vegas Casino - Player's deposit is not reflected in her casino account.

I made 2 deposits totaling €100 on 01.09.2023 and until today, the money has not been refunded to either my player account or my bank account.

I was told that the money is frozen by my bank. I contacted the bank and they informed me that they do not freeze any funds and that no one could see what was done here. I had to pay an additional €15 to initiate an investigation today.

I want my money back.

You don't win anything, you just get ripped off.

I have already deposited quite a lot on this site, but it was all for nothing. It's a shame about my €30,000.

Dear korkmazfatime64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the first thing we always recommend is contacting your payment provider. Since you've already done that, we must wait for the final result of the bank's investigation. It’s a complicated process that takes one month approximately and in these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear korkmazfatime64

We are sorry you faced issues.

We can confirm the transaction amounting 100 eur was unsuccessful.

If the money was not returned to you, please kindly follow the instructions provided by our support.

Best regards

Dear korkmazfatime64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.