Vulkan Vegas Casino - Player’s deposit is delayed.

Dear Gyysara,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Was this the first deposit in the casino using this payment method?
• When was the last time you were in contact with casino support regarding the issue?
• Is the status of the transaction visible in your deposit history? Could you please share a screenshot?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

No, this is not the first deposit. I contacted them today, they send me to wait for the crypto replenishment, wait 4 days... this is nonsense. The operator also closed the chat with me for no reason. Asked additional questions after the main question and immediately closed the chat. There are no screenshots of the correspondence

Thanks for the explanation.

Was your deposit credited since your last reply?

Please let me know about any further developments.

Dear Gyysara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.