The player has deposited money into their account, but the funds seem to be lost. The player later confirmed that the deposit was successfully credited, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player’s deposit has never been credited to their account.
Amount: €25
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made a bank transfer deposit. During the deposit it said that an error had occurred and that I should contact support. Reaching support is impossible. The money left my account, but no money arrived at Vulkan Vegas Casino.
Automatic translation:
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2 years ago
Dear Daniel11283,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Dear
Sorry you faced troubles.
I can see the 25 euros in your gaming account, that was credited 06.04.2022 10:57:42 (UTC)
Is this the money that was missing, or you are referring to a different transaction?
Thank you in advance!
Kind regards,
Alexander
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2 years ago
Translation
Thanks Vulkan Vegas, the money arrived this morning.
Kind regards
Automatic translation:
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2 years ago
Awesome news, Daniel11283. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
