HomeComplaintsVulkan Vegas Casino - Player’s deposit has never been credited to their account.

Vulkan Vegas Casino - Player’s deposit has never been credited to their account.

Amount: €25

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 05 Apr 2022 | Resolved : 06 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player has deposited money into their account, but the funds seem to be lost. The player later confirmed that the deposit was successfully credited, therefore we marked this complaint as resolved.

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1 year ago
Translation

I made a bank transfer deposit. During the deposit it said that an error had occurred and that I should contact support. Reaching support is impossible. The money left my account, but no money arrived at Vulkan Vegas Casino.

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1 year ago

Dear Daniel11283,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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1 year ago

Dear


Sorry you faced troubles.

I can see the 25 euros in your gaming account, that was credited 06.04.2022 10:57:42 (UTC)


Is this the money that was missing, or you are referring to a different transaction?

Thank you in advance!


Kind regards,

Alexander

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1 year ago
Translation

Thanks Vulkan Vegas, the money arrived this morning.


Kind regards

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1 year ago

Awesome news, Daniel11283. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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