The player has deposited money into the account, but the funds seem to be lost. After contacting the casino the issue was successfully resolved and the payment method started to work again.
Vulkan Vegas Casino - Player’s deposit has never been credited to the account.
Amount: €570
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I need your help
Vulkan Vegas has blocked my access to SofortÜberweisung because of alleged outstanding amounts, these amounts are in the account as new/open but were not debited and not posted to my player account and I could not play because the said money was never credited to play. Deposits were canceled by me because of incorrect QR or color code because of the TAN but then booked as new in the account history at vulkan, which did not result in any booking of money to my account, the money is wrongly demanded. What should I do Vulkan is not exactly cooperative with the support answers what can I do can you help me or are there other players who already had something like this
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2 years ago
Dear torri,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that those deposits have never left your bank account? Also, do I understand correctly that you are now experiencing issues with your SofortÜberweisung account, and not directly with the casino account?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I have found out that it is up to the partner bank, the amount was booked, but documents are still needed immediately. Contact with vulkan is difficult
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2 years ago
Thank you very much torri for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Dear torri,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Translation
It's about the fact that the partner bank of vulkan has deducted 50€ from me but vulkan has probably not yet given ok about the receipt of the money, so the partner bank europartner has initiated a block on immediate transfer
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2 years ago
Hello all,
Dear torri, I do not quite understand your claim. Can you please name the disputed transaction ID?
Thank you in advance!
Kind regards
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2 years ago
Translation
to vulkan vegas everything can be seen in the screenshot the transaction ID can unfortunately not be read completely on the account page at casino vulkanvegas i also say vulkan should contact the partner bank they are waiting for a response because of a total of 50€ booking simply immediate transfer blocked I called immediately and they told me that the casino reported €50 as not booked or outstanding. I sent the documents to immediately, they also saw that the money had been booked. I also sent an email or screenshot at least 3x to Vulkan directly because of the matter sent but I think vulkan doesn't want to understand quite simply 50€ were debited on 19.01 by estniesche partner bank they claimed but the partner bank didn't enter the ID at vulkan I don't know
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2 years ago
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in the vulkan account, many failed bookings are also marked as new and not as ended or cancelled
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2 years ago
Translation
Hello Vulkan, that should be the said transaction ID ed, 730f44, the partner bank does not seem to know whether the amount has been booked, why do I not know either, since then, I can no longer pay with immediate transfer, a complete block!!!!!!!
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2 years ago
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Hello, I sent a total of 4x screenshots by email of the transaction in question, but the answer kept coming. You don't know what I want.
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2 years ago
Dear torri
Can you kindly tell us, who did you send the screenshots to?
Thank you in advance!
Best regards
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2 years ago
Translation
Hello sent on 01/27/2022 it is the eurobank 50€ debited on 01/19 and also booked on Vulkan but no confirmation therefore blocking immediately nivht my mistake!!!!!!!!!
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2 years ago
Dear torri
Pardon if I got you wrong, but the transaction ed730f44-500d-4b81-b141-dbeb47c754f4 is successful. 50 euros were successfully credited onto your account.
Can you specify your question more briefly, please?
Thank you in advance!
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2 years ago
Translation
OK, everything is working again. SofortÜberweisung has lifted the block. The matter has been clarified for me. Thanks Guru
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2 years ago
Dear Vulkan Vegas Casino team,
Thank you for your help.
Dear torri,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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