Vulkan Vegas Casino - Player’s complaining about overall casino experience.

Hello. I have made many deposits.

And the machines in that casino works one moment normally and then fast.

And also casino should see if i deposit that much they should not accept it.

And when i made withdrawal they didnt pay me.

Dear Sander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you set up any deposit limits in your account or requested them from the casino support? What was the reason for your withdrawal to be declined? Have you completed the KYC account verification successfully?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They didnt ask me for verification.

The site where I playes was

vulkanvegas3.com

Have you set up any deposit limits in your account or requested them from the casino support? 

Yes. But they didnt reply.

Also now they have changed their web aadress.

And they didnt block my account.

New address is https://vegac24.com/en

Please forward relevant communication to my email address. Without supporting evidence, proving that you have sent a request for deposit limits, we stand no chance to confront the casino. Thank you in advance.

Dear SanderSeire,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.