The player from Germany needs to fulfill the wagering requirements in order to withdraw winnings from bonus play. We rejected the complaint because the player stopped responding to the complaint.
Good day,
I've been a member of Vulkan Vegas for a few days. I played blackjack and won and paid out successfully.
Then I played what I had with my € 50 bonus balance and won € 900. But only in bonus credits? But does the bonus credit expire in 2 days? What should i do ? The customer support tells me that I have to play € 1900 to get the bonus balance? So what is that?! Can someone tell me how it works?
Dear Lennart,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I understand your frustration, most bonuses have wagering requirements that has to be met. A bonus is something like a gift from the casino and by accepting it you automatically agree to the rules attached in doing so.
I would recommend you finishing those wagering requirements, because you won’t be able to withdraw your winnings.
If you are new to online gambling and you are not sure how to play with bonuses, feel free to check out our article about casino bonuses, where you can find many helpful information:
https://casino.guru/casino-bonuses
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Hello dear Lennart,
I am sorry to hear you faced troubles at our casino.
But could you specify exactly what the problem is?
Cause from what I see, you successfully wagered you bonus and the amount of 1,287 euros converted to your account, 900 euros of which has been withdrawn.
Looking forward to hear from you
Kind regards,
Alexander