The player from Germany is requesting more information about the active balance which appeared in their casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player's balance has been topped up.
Amount: €3,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I just wanted to deposit 20€ into my account and suddenly it says that I have 3000€ of real money in my account where does the money come from?? Did I win or what? I want to see my last games maybe I didn't realize I won the 3000€.Player ID 23414901
Automatic translation:
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2 years ago
Dear Sanja21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time that you accessed your account? Have you ever withdrawn any funds from this casino in the past?
Please forward any supporting evidence to petronela.k@casino.guru. Have contacted the casino directly, please?
I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Sanja21
On behalf of Vulkanvegas ,we congratulate you on your win!
You've hit x25000 (the max win for the game CricketX ) with the bet of just 0.12 EUR.
Your withdrawal request was approved by the Casino.
Happy to see you among the winners!
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2 years ago
Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear Sanja21,
Congratulations on your great win. Is there anything else we could do for you or we can mark this complaint as resolved? Looking forward to hearing from you.
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2 years ago
Dear Sanja21,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sanja21, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
