The player from Portugal had experienced a surprise account closure without any notification from the casino and hadn't received a deposit return. He had discovered the block when he attempted to sign in. The player had not used any bonus from the casino and had been playing dice games. The issue had been resolved when the player received his deposit back, and the complaint had been subsequently marked as 'resolved' by our team.
Vulkan Vegas Casino - Player's account unexpected closure.
Amount: €39
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Account blocked with no valuable reason
Didn't receive any email informing this
Don't have my deposit returned
Public
Public
6 months ago
Dear macapato1812,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Hello Tomas,
I was aware of the account blocking whilst signing in. No email or communication about that.
Furthermore, I did not intended to use any bonus conceded by Vulkan upon my deposit. I wanted to play in a recognized online casino and I got a blocking account doing it. I tried to gain money by playing dice wagering my money, and not wagering any bonus values.
My complaint can be withdrawned since I fairly got back my money, that's what I want.
Thank you,
Márcio ****
Public
Public
6 months ago
Dear macapato1812,
I am glad you received your money back. I will now mark the complaint as 'resolved' in our system.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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