The player from Hungary has been blocked without any explanation. After help from the casino representative, the player gained access to his account, therefore we marked the complaint as resolved.
Vulkan Vegas Casino - Player’s account has been blocked.
Amount: 400,000 Ft
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day I wanted to transfer the prize I sent my account to bring the supporting documents but I can no longer access the account blocked but not informed why they can help it?
Automatic translation:
Public
Public
3 years ago
Dear gyula16192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have accumulated your winnings with or without an active bonus? Have you been informed whether or not you have passed the verification?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Dear gyula16192
Have you tried to speak to online support to understand the reason of temporary block?
Anyhow, we need to make sure that account was not compromised. The reason for that is cause we see the access from the PC from Canada, which is not a typical behavior (Since you use your mobile device in 99% cases).
Thank you for cooperation.
Public
Public
3 years ago
Translation
Yes I managed to talk to customer service tonight they said I was interested in my profile in the afternoon they also said this Canadian thing
Automatic translation:
Public
Public
3 years ago
Dear gyula16192
Can you please tell me if you are using VPN at your PC?
Thank you in advance!
Best regards
Public
Public
3 years ago
Translation
I do not use vpn
This would have been my first payment if I had succeeded
Automatic translation:
Public
Public
3 years ago
Dear gyula16192
We've discredited your account. Please change your password by clicking "forgot password" form.
Feel free to make a withdrawal request.
Best regards
Public
Public
3 years ago
Thank you all for your cooperation. gyula16192, since the main issue (blocked account), seems to be settled now can we consider this complaint resolved? Do I have your permission to close it?
Public
Public
3 years ago
Awesome news, gyula16192. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
