The player from Bavaria had experienced an account closure after he requested a transaction list from Vulkan Vegas Casino. The casino had ceased communication after the player threatened legal action, which led him to hire a lawyer to reclaim his funds. The player's account had been verified, but he had no remaining balance at the casino. We had informed the player that casinos could close accounts with zero balance without providing a reason, and there was nothing we could have done to assist. The player had proceeded with legal action, and due to these circumstances, we had to reject the complaint.
Vulkan Vegas Casino - Player's account closed after requesting transaction list.
Amount: €1
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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3 weeks ago
Casino closed my Account because I asked a transaction list and they call me Ganbel Addict only because I dared to ask such a list. As this happened I noticed them that I will let a lawyer to ask the list and now nobody answers. I have asked them for last time for this list and they don’t answer so I decided to claim my money back with a well known lawyer office in Germany.
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3 weeks ago
Hello costik193,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Are you self-excluded in any other online casino? Do you have any remaining balance left on your Vulkan Vegas account?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
Hey Nick, yea my account is verified but can’t exactly remember for how long, it was long time ago, maybe over 1 and half years ago. Yes, after this experience with Vulkan Vegas I have choose to take a break also from another casino who doesn’t take necessary time to answer me in the Chat and who have’s issues with deposits ( the preferred method doesn’t work any time) but I am still active on another one who was always fair. I can not understand why Vulkan Vegas tagged me as addicted and why they refuse to send me the transactions list… I was player on their Casino years and they don’t even care. Fortunately the balance is on 0 at Vulkan Vegas
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2 weeks ago
Hello costik193,
As long as you had no remaining balance on your casino account, the casino is allowed to close it without any reason given and we can do nothing about it.
Is there anything else we could assist you with?
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2 weeks ago
No thanks, I already finished the first steps with the lawyer and now we wait about a week until the bank finishes the statements than it goes further with the court. As Vulkan Vegas doesn’t bother to answer the lawyer or to me i find it very sadly. They always saying they had forwarded my request and someone will contact me but until now nobody cared. I will never recommend them again to anyone
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