The player from Bulgaria is experiencing difficulties withdrawing winnings from Free Spins received upon the registration. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player is struggling to withdraw winnings from Registration bonus.
Amount: €320
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I registered in the casino in question and was given 50 free spins on book of dead I rotated the amount that paid my bonus and now I try to withdraw the amount via Skrill and for the second day there is no development
Automatic translation:
Public
Public
4 years ago
Dear Chupeto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://vulkanvegas.com/en/kingofthebonuses-promo?ref=vp_w18761c40206l4878gdep167_&affdata%5Bsubdata%5D=aaef48d91e4fa62c86a6d38c48e547e3&affdata%5Bgeo%5D=de&affdata%5Brotator%5D=40206&affdata%5Blanding%5D=4878&affdata%5Bsrc%5D=Y2FzaW5vLmd1cnU%3D:
"How to receive a registration bonus?
For this you have registrate on our website and confirm your phone. No deposit bonus +50 free spins in Book of Dead (Play'nGO) slot will be instantly credited after the successful phone confirmation. Bet size in free spins is equal to 20 RUB, 0.5 CAD/EUR/USD, 2.5 PLN, 40 KZT."
"How many days do I have to wager my free spins bonus?
Wager requirements must be met within 3 days, otherwise the bonus will be voided.
What is the maximum bonus amount that can be converted to the real balance?
The maximum amount is €25."
Could you please advise if you have deposited any funds into your account and confirm that you have completed KYC verification successfully?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Everything is fine paid me the profit Thank you
Edited
Automatic translation:
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Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Chupeto, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
