The player from Bavaria had a problem depositing money into Vulkan Vegas, reporting that €30 was missing despite the casino claiming the funds had been credited. The issue was resolved when the casino credited the €30 to the player's account after several communications regarding the transaction. The player confirmed that the problem had been solved, leading to the complaint being marked as resolved by the Complaints Team.
Vulkan Vegas Casino - Player is missing a €30 deposit.
Amount: €30
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I do not live in Puerto Rico, but I am having an issue with Vulkan Vegas. €30 is missing, and they claim the money has been credited.
Automatic translation:
Public
Public
1 month ago
Dear torri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 month ago
Translation
I have given Vulkan over 10 times the transfer details always as an attachment to my emails Vulkan says that the money has been credited but I say it was only debited I also have witnesses for this deposit!!!!!!!!!!!!!!!!c35049ca-a9cd-485d-b486-f474ddc695 so it was debited and not credited that is 30 euros it is about the principle and the credibility of the casino I want a screenshot of the credit to my player account at 5:20 p.m.
Automatic translation:
Public
Public
1 month ago
Dear torri
Unfortunately, we were not able to identify the transaction specified above.
We can see, that the support team has requested you to provide the proof of payment so that they could launch the investigation with PSP.
Would please cooperate?
Sensitive attachment
Sensitive attachment
1 month ago
Translation
That's the problem, I don't know the payment provider that Vulkan commissioned, this debit has reduced my account balance by 30€, I have already given Vulkan the exact account statement 3 times but have not received a response, why is there no longer an instant transfer, it must have something to do with the seriousness of the casino, that's why there is only an EU license
Copy about this transfer10/11/2024 it is still open but the money has been debited. Ask the payment provider with witnesses, I don't know them!!!!!!!!!! For me, Vulkan has settled the matter, but I will still report the case to the gambling licensing authority, this is fraud and you don't treat long-time players like that. Don't play Vulkan for 5 minus points, one of the worst casinos on the market
17:20:09
30.00 €
deposit
bank transfer
new
Automatic translation:
Public
Public
1 month ago
Translation
If the 30 euros are credited then the case is closed for me
Automatic translation:
Public
Public
1 month ago
Translation
Once the 30 euros have been received the problem is solved
Automatic translation:
Public
Public
1 month ago
Translation
Ok, everything done, please close case
Vulkan credited me the 30 euros
Automatic translation:
Public
Public
1 month ago
Dear torri,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
