The player from Germany is experiencing complications verifying his email address and completing account verification. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player is experiencing difficulties completing account verification.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I won € 500 at Vulkan Vegas (without bonus) and. However, the winnings cannot be paid out because I have to confirm my email address and I have not received a link for this purpose. I have already requested this link several times. I have also already contacted support, but unfortunately I don't get an answer. I checked the e-mail address provided repeatedly, it is the correct address. I hope you can help me.
Kind regards
Automatic translation:
Public
Public
3 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.
Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process? Have you tried requesting the manual e-mail verification?
I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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