Vulkan Vegas Casino - Player is experiencing an undefined problem.

Olá!

Cai em golpes desses que aparece constante na internet, por desespero de dívidas. Me disseram, que caso não desse certo, eu poderia pegar meu dinheiro de volta de imediato. Pois bem, entrei em contato com a equipe, fiz tudo que me disseram que deveria ser feito, e me disseram que eu conseguiria o mais rápido possivel, me dizendo que ainda hoje poderia conseguir. Agora quando entro em contato, cada funcionário me fala uma coisa, e me dão esperanças erradas. Não fiz apostas, quero meu dinheiro

Dear Luana Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties requesting a refund of your deposited funds?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Luana Maria

I have checked your account, and can clearly see the successful withdrawal on 04.09.2021 07:18:13 (UTC)

Can you please clarify if the issue persists?

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Luana Maria,

Could you please elaborate?

Dear Luana Maria,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.