The player from Germany has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player has been accused of opening multiple accounts.
Amount: €33,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear Mergim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your husband share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Mergim,
You've admitted that you could have opened a duplicating account by mistake - gashi.m***im@web.de
We needed to know the reason for that, that's it. Now that we do not see any bad intentions, you've been told that your account has been unlocked and the winnings will be paid out accordingly.
Thank you for your cooperation and have a nice day ahead!
Kind regards
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3 years ago
Translation
Dear Guru Team,
Since my account has been reactivated and part of my payout has been paid out, I will hopefully no longer see any problems or misunderstandings. I would like to thank you for your commitment. I have been assured of further payments in installments. I hope this will be respected and carried out without any problems.
For the time being, I wish you all the best.
Stay healthy
With best regards
Mergim G ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Thank you very much, Vulkan Vegas Casino team, for sharing great news with us.
Dear Mergim,
I will leave this complaint opened till your further confirmation regarding successful withdrawals. Please keep me informed.
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3 years ago
Hello Mergim,
Have there been any developments since our last conversation?
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3 years ago
Translation
I am very fond of the Guru Team.
i got my money.
it took a while but everything is ok now.
while waiting a long time for my money i lost some of it.
I don't understand why they don't pay out everything at once ..
thank you again for everything and thank you that there is something like the guru team
With best regards
Mergim g ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Thank you very much, Mergim, for your kind words. I'm happy we were able to help together with Vulkan Vegas Casino team.
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thanks again for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
