The player from Bavaria is experiencing deposit issues, as the money is debited from his account but never credited to the player's account. He is seeking €500 in compensation for this repeated issue. The player later confirmed that the deposit was returned, therefore we closed the complaint as resolved.
Vulkan Vegas Casino - Player faces deposit problems.
Amount: €250
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
I can do what I want at vulkan, my deposits are either debited from my account but never to the vulkan player account no help you are just being fooled the payment provider GIRopay says it is due to vulkan or the software that vulkan uses. I therefore demand a total of 500 from vegas € Compensation for more than 10x money debited and never credited to me it seems as if vulkan works 1-2 days with the money and the loss of interest is borne by the stupid player
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10 months ago
Dear torri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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10 months ago
Translation
I have tried everything vulkan is the cause of these problems up to 19.06 I was able to deposit without any problems from that day everything was linked to Skrill, furthermore since 22.06.2023 my bank account has not been debited with 250€ nor has it been refunded according to vulkan this takes place in 24 hours this is already the 6th case of late refunds and no apologies from vulkan much worse man has to deal with the payment providers himself these refer to vulkan as responsible therefore vulkan vegas casino as a 1 point rating that's almost fraud and embezzlement of money will me again complain to licensing authority about vulcano
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10 months ago
Dear torri
Sorry you faced issues.
Can you please specify the disputed transaction ID (-s)?
Have 5 working days passed after your deposit?
Thank you in advance!
Best regards
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10 months ago
Translation
skroll reported that it should now be refunded after 5 days and countless emails without the help of vulkan
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10 months ago
Translation
money was booked back but without the help of volcanic 1 star rating
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10 months ago
Dear torri,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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