Vulkan Vegas Casino - Player experiences repeated withdrawal errors.

Hola en la aplicación de vulkan las vegas tengo un monto alto en mi cuenta pero no consigo retirar por ningún medio.

ya intente retirar por primera vez 500 pero me después me aparece un correo diciendo que la transacción no es completada que hay un error 

ya varias veces ocurre lo mismo y no existe ningún resultado 

además me encuentro pasando por un mal momento económico por lo cual necesito con urgencia tener ese dinero 

por favor necesito de su ayuda por qué ya nose que más puedo hacer para obtener mi dinero

gracias

Dear camilaestrella676,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear camilaestrella676

Please kindly let us know if you've completed the KYC procedure, since we cannot find a single document.

Thank you in advance!

Regards

Estimado Vulkan las vegas

Por favor me podría explicar cuál es el procedimiento kyc y como aplicarlo

Gracias

Ademas puedo informar que no me han informado de non método alternativo para la devolución de mi dinero y estoy realizando la documentación para poder verificar mi cuenta gracias

Thank you, camilaestrella676, for your reply. Kindly keep me in the loop regarding any updates. Once your account is verified, there shouldn't be any delays in processing your withdrawal. Looking forward to hearing from you.

Dear camilaestrella676

Please kindly refer to the multiple e-mails that were sent to you regarding the verification of your account.

Best regards

Dear camilaestrella676,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.