The player from Hungary is dissatisfied with the casino’s RTP (Return to Player). The player didn't provide any evidence to support his claims and also refused to follow instructions from the casino that were supposed to help him close his account. Therefore, we were forced to reject this complaint.
Vulkan Vegas Casino - Player complains that he didn’t win anything.
Amount: 15,000 Ft
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
This casino is very bad, its slots are 100% manipulated since they do not give a prize, its rating is ridiculous and I do not understand how the competent authorities allow these scammers to have a license, the Big bass bonanza rating is 20%, disgust, this casino gives notice to the people why don't play here since it's throwing money away
Automatic translation:
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2 years ago
Dear Tosu008,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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2 years ago
Tosu008, we've received your second complaint. Please understand that you have been advised what to do in order to close your account, which, from what I can see, you refused to do. If you don't want to cooperate with the casino when it comes to such a simple request as to write an email, there is not much more we could do for you. Thank you for understanding.
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2 years ago
Unfortunately, you didn't provide the required evidence to support your claims from your initial message and you also refused to cooperate with the casino when you tried to close your account, therefore we are not able to proceed with further investigation of this case, and we are forced to reject it. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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