Vulkan Vegas Casino - Player claims that payment has been delayed.

My problem is I asked for 3 days was everything OK with my withdrawal I was told yes then It was declined and asked me for silly documents and also the ones that I have already uploaded I have done all my kyc with them and now I'm been asked to prove that I can afford to play why all of a sudden do they care I've been with them for a long time and there was no problem before with withdrawals this is the biggest win I think I've had and they have taken every bit of good out of it at this stage I'm fed up really feel let down by such a good company can you help resolve this thanks

Dear Cabra54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have completed my kyc I have withdrew money before the same as I'm trying to now I've never had a problem with them before the money is always in my account in 2 days now I have had a nice win and its impossible they even asked for my wage slips to prove its my money

Hello Cabra54

According to our records, all the withdrawals were approved by the Casino, also you've opted for a break-time. Please kindly let us know if you have a gambling addiction.

Thank you in advance!

Kind regards

What if I have a gambling addiction where did this come from

So you make it impossible to withdraw funds and then accuse the player of having a problem jesus that's a new low

Dear Cabra54

According to our records, all the winnings have been received by you.

Since we treat gambling addiction quite seriously, would you kindly respond to the question above?

Thank you in advance!

Kind regards

I have just received my winnings this minute you must be watching my account I am upset you insult me.. I would like to thank the guru because I was getting nowhere till I wrote a complaint

Guru this complaint is resolved thanks

Awesome news, Cabra54. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.