The player from France has been struggling to receive her winnings for several months. Player’s complaint has been resolved successfully.
Vive Mon Casino - Player’s withdrawal has been delayed for almost five months.
Amount: €4,000
Vive Mon Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Vive Mon Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
On 12/08/2020 long live my casino have validated my winnings of 4000 euros and still have not made my transfer, after many reminders they always pretend something is either a technical problem of their payment provider or an update, they me say that my transfer is off to a good start but nothing happens, it's really making fun of people, I wanted to make this situation public so that other players do not get fooled, they offer very attractive bonuses take our money but as soon as possible that there is gain they do not pay it is theft of the dishonesty scam, I hope that they will not get out of it like that, despite that I persist in claiming my gain and I hope that they will read my email and will end up paying me, while waiting for players, be careful do not play on this site whose name I recall "VIVE MON CASINO"
Automatic translation:
Public
Public
3 years ago
Dear Lydia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello
I actually had a confirmation of my 4000th earnings by chat on their site and that the transfer was made on December 8, 2020 at 2:42 p.m., that it would be a problem coming from their payment provider.
Hope you will get a good result.
Thank you for your intervention.
cordially
Lydia ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Translation
Hello again, I come back to you, after checking my bank account, I received the transfer today, this afternoon.
I wanted to thank you for the interest you have shown in my situation,
I hope I will not have this concern in the future.
cordially
All my wishes for the new year 2021
Lydia ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Lydia, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Wish you all the best for the new year 2021 😊
Best regards,
Petronela
Casino.Guru
