Vincispin Casino - Player's withdrawal is delayed.

I won morethan 6000 and thy ask to verify account and I did then they paid continued untill 2000 euro. And now thy don't allow to withdrawl money I have still 4200 euro in my casino account but thy didn't pay since one week ago. Many time I chat and email with them and thy only say soon you can but still they are not serious. I hope casino management should understand if people won money why they dont want back money of won. I hope this management can read my issue. And expected get soon my money back.

Dear Naralconection1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear petronela

Greetings of the day.

I read you reply as you wrote that is not my matter. My account already verrified with 2 time as you can see my profile. After 2nd time verrification done I am not allowed to withdrawn because while I click to withdraw option the page desnot link to payment. Its fault from you payment second. Many time I massaged to them. They said we are working on it. But bot yet done. Please transfer my money to my bank account whatever my winning money. I hope you will solve my problem.

its not about verrification or payment in que. I can't proceed for withdrawl as withdrawl link is not working. And you can check carefully

Thank you very much, Naralconection1, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Naralconection1,

.My name is Jana, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Vincispin Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The withdrawal problem has been solutions already by vincispin casino. Thanks. You can withdrawl complain.

Dear Naralconection1,

have you received your funds? Please keep us updated.

Yes I got funds from vinsispin casino. Thank you very much for you and vincispin casino

Dear Naralconection1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru