HomeComplaintsVikingbet Casino - Player's withdrawal request is delayed.

Vikingbet Casino - Player's withdrawal request is delayed.

Amount: €710

Vikingbet Casino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

5d 10h 43m 32s

Case summary

The player from Sweden has been waiting for a withdrawal for over three weeks and a second payment since December 20th, 2024. Despite sending over 15 emails and chats and following up daily, they receive no response regarding their payments.

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I have been waiting for my 2nd payment since December 20th, 2024. I have sent over 15 emails and chats, I follow up each day and no one is responding. This is just terrible customer service to say the least. I just want to get my 2nd payment and move on .

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Dear fribergolle9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • When did you make the last successful withdrawal and how many days did it take to be processed?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Hello,


My Last WithDrawal was on


22:23:45 18-12-2024 - I made my first withdrawal and took over 3 weeks with customer support to complete it.


The KYC was completed in FULL in November.


The Winnings were made via a BONUS, but the wagering was completed . I should have received this by now.

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Thank you for your reply, fribergolle9. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

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Hello, Please see the screenshot, do you have an email address?


file

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Could you please forward all the relevant communication between you and the casino and any other supporting evidence you have to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Hello


I have forwarded you all the emails I have sent. I don't have the chats...but they are all logged.

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