The player from Sweden had been waiting for a withdrawal for over three weeks and a second payment since December 20th, 2024. Despite sending over 15 emails and chats and following up daily, he received no response regarding his payments. After submitting his complaint, he provided information confirming that his KYC had been completed and that his winnings had been accumulated through a bonus. The issue was resolved, and the player confirmed that he had been paid. The complaint was marked as 'resolved' in the system.
Vikingbet Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €710
Vikingbet Casino
Safety Index:HighCase summary
Discussion
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1 year ago
I have been waiting for my 2nd payment since December 20th, 2024. I have sent over 15 emails and chats, I follow up each day and no one is responding. This is just terrible customer service to say the least. I just want to get my 2nd payment and move on .
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1 year ago
Dear fribergolle9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you make the last successful withdrawal and how many days did it take to be processed?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Hello,
My Last WithDrawal was on
22:23:45 18-12-2024 - I made my first withdrawal and took over 3 weeks with customer support to complete it.
The KYC was completed in FULL in November.
The Winnings were made via a BONUS, but the wagering was completed . I should have received this by now.
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1 year ago
Thank you for your reply, fribergolle9. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
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12 months ago
Could you please forward all the relevant communication between you and the casino and any other supporting evidence you have to [email protected]? Alternatively, you can post it here. Thank you in advance.
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12 months ago
Hello
I have forwarded you all the emails I have sent. I don't have the chats...but they are all logged.
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12 months ago
Dear fribergolle9,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
