VertBet Casino - Player's withdrawals are delayed.

Attention. This site looks like a scam. I ordered several withdrawals, none of them have arrived yet. Nobody responds to emails. No contact with the website, chat doesn't work. It all looks very dangerous. So far, I have ordered 3 withdrawals on September 19, 21 and 23, for a total amount of USD 400. Nothing happens with them and no one responds. In addition, I have another USD 400 in my account. And I'm worried if I'll ever get them back. Total USD 800

Dear Kakadu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

I have completely veryfied. And im full veryfied

Before i dont made successful withdrawal

I dont use any bonus on site.

Unfortunately, I noticed that this problem applies not only to me but to all players on this site. In the social chat, everyone writes that they made a deposit and never received a withdrawal. This looks like a large-scale scam. Especially since there is no contact with the casino.

Thank you for your reply, Kakadu. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

All my withdrawals are in processing mode. Nothing is happening. Nobody responds to emails. There is no contact with the casino.

Thank you very much, Kakadu, for your cooperation. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Kakadu,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since VertBet Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

The site automatically rejected all players' withdrawals. Removed the option to withdraw. In a social chat, several dozen people write that they cannot get their money back. The website took a deposit and did not pay anything. Looks like fraud or bankruptcy.

Dear Kakadu,

Unfortunately, it appears that you have chosen to play at a casino with a low safety index, as assessed by our analysts. Casinos in this category often do not prioritize cooperation with us or address player concerns effectively. However, we remain hopeful that this will not be the case, and that the casino will provide the necessary assistance to resolve your issue.

Thank you for your understanding.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kakadu,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kubo