Verde Casino - Player's withdrawal is delayed.

Lots of lies, I have a withdrawal of 500 euros, they write on their page up to 5 hours and now they only tell me that verification takes 5 days, you're doing well

Hello doudopoulosioannis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

14 days verification;

Awesome page, you are other pages within an hour, it's ok with verification and serious companies like that

I have sent you all the proof of my account at verde casino by e-mail.

Greetings,

The player was requested the following:

Warm regards

Hello doudopoulosioannis,

Did you forward the requested information to the casino, if yes, when exactly?

If not yet, please do as soon as possible and let us know the outcome.

Awaiting your response.

Regards,

Nick

Dear doudopoulosioannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.