Verde Casino - Player's verification is getting overly delayed.

Good morning, I've been playing on the Verde Casino app and for the past two weeks, I've been uploading documents for verification. Yet, each day, they come up with another document request or some excuse just to stall the verification process and prevent me from withdrawing my funds. I've uploaded all the documents they requested. It just doesn't seem normal for a simple verification to take this long, and each day they seem to invent another issue.

Hello Ionelanela25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning, and since 10.01.2024 I have uploaded the documents, since then almost every day they send me the email that the documents are not good, but I have sent everything correctly, even today or always sent as they wrote to me in the email, and then I spoke to an operator to say that I uploaded the documents, I don't know which documents are not suitable for them because they don't show me on the app, and in the email they always tell me the same things... I can send all the documents and -mail from them plus the screenshots with everything I talked to them, plus my documents, it's really unfair what they do... I'm keeping the documents clean, it's them who have to pay what the players have to pay, to take The money lasts less than 1 minute then to make a withdrawal they are inventing everything... thanks and I hope you do me justice

Again they sent me the email that I have to upload the documents, but I uploaded everything like they have this

Dear Ionelanela25

Please kindly refer to the latest e-mail that was just sent by the support.

Looking forward to hearing from you!

Best regards

And this is your last email

This is the last email received from you

Dear Ionelanela25

Looks like you've gotten the clear instructions to successfully complete the verification.

Best regards

But are you making fun of me, or have you uploaded everything as you said, but you are always with excuses, all the documents are in order, it's you who doesn't accept the documents and is making up excuses, I can upload all the documents here too , but you're doing it on purpose not to let me make my withdrawal

You're not correct, and if I don't get justice here, I'm going to the financial police to make the report, so you don't fool anyone anymore, have a nice evening

good morning, here is the last email sent today again, it seems normal to you that until now you have uploaded the documents in the pdf format, and now they ask in the jpg format, which is written there so much so that pdf is also accepted, every day they invent another one, but please do something as these are not at all honest, next week I'll even go to the financial police, because I also tell friends who hide the same problems with them, so they don't screw anyone anymore..

Or uploaded the files today as they asked for in the format they asked for, if they don't bother to get everything in order I'll make the statement, I'm tired of this press around on their part.. have a nice day and thanks

good morning, just received the email that my verification was completed, let's hope that my withdrawal will arrive now, thank you and have a good day. I'll let you know when the money arrives in my account so we'll know that everything is ok and the green casino does the his duty

Hello Ionelanela25,

Please keep in mind that withdrawals may take up to a few days to be processed. Please let us know once it arrives so we can close the complaint accordingly.

Yes, I know, they told me on the chat that it lasts up to 5 working days, and no more than 5 days, once the money arrives I'll let you know immediately, thank you very much and have a good day

Yes, I know, they told me on the Verde Casino chat that it lasts up to 5 working days, and no more than 5 days for the withdrawal, once the money arrives I'll let you know immediately, thank you very much and have a good day

Good evening, just seeing that the 300 euros are in my account from 800, I'm also waiting for the rest, because I made 2 withdrawals on the same day, thanks, I'll let you know when the other money up to 800 euros has arrived.

Good morning, I received my withdrawals, now I'm leaving another 2 withdrawals to receive, let's hope everything goes well, thank you and have a good day

Hello Ionelanela25,

I'm glad to hear that the payments are getting complete. Please let us know within a week if the rest of the payouts have arrived.

Dear Ionelanela25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, received all my withdrawals, everything is fine, thank you

Dear Ionelanela25,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru