The player from India had experienced issues with account verification at an online casino, despite having provided all necessary documents, including a selfie. This had led to repeated rejections of his withdrawal requests. His account was later verified and he received his withdrawals. The issue has been successfully resolved.
Verde Casino - Player in trouble with account verification.
Resolved
Our verdict
Case closed
Amount: 30,000 INR
Verde Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
already submitted documents for verification they didn't verify my account yet even after they emailed me ask for documents with selfie and i upload that still account not got verified rejecting withdrawal again n again i think they don't have mood of paying i am playing same interface site ggbet got verified in few and there is not withdrawal problem till yet they even not 1% of them but only in interface
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1 year ago
Dear Arbaz143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
i have provided with all documents were asked till now there is no news or update from them i know kyc is a part of casino so did
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1 year ago
account got verified by now just waiting for my withdrawals let you know when they finish
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1 year ago
Dear Arbaz143,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
