Verde Casino - Player has been accused of opening multiple accounts.

verde casino is, in a nutshell, just thieves. If you win something, they will find a way not to pay you the winnings. In my case, I was accused of having two accounts. One account belongs to me and the other to my brother who lives at the same address. Despite the sent documents confirming the identity of me and my brother, Verde still insists that it is the same person ... they will unblock the account provided that the balance is reset.

Dear potulak123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your brother share any of the following: household or email address, telephone number, same payment method, IP, or device? Have you, or your brother, activated any promotional offers when depositing funds? Which account was created first?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, thank you for fast response. We have the same address. We got two different email addresses, different phone numbers. We made payments with the same method minfinity e-wallet. We have separate devices but sometimes we use the same wi-fi network at home. I activated the deposit bonus but turned it off during the game. The money won was 100% bonus free. My brother's account was created first. I send to your email our ID and screenshots from email coversation.Thank you for your help.

Thank you, potulak123, for your email. Do I understand correctly that you both used the same payment method to deposit funds? Could you please clarify if you have two separate MiFinity accounts, or just one? Was the casino account of your brother successfully verified in the past?

Hello, yes we used the same payment method but we have separate accounts on Minfinity. Brother's account has not yet been verified because he has never made a withdrawal of funds, so he has not yet managed to send documents.

Dear potulak123

Can you please confirm that you and your brother are twins and both of you were named Kamil?

Thank you for cooperation!

Regards

Hello , no we're not twins. My name is KAMIL and my brother is ŁUKASZ. He is a year older. I emailed to you pictures of our IDs. Verde said same thing to me that we have all the same data but its not true.

Is there any chance, please, that you could forward screenshots of both casino accounts with visible details of both players? Thank you very much.

Unfortunately, my and my brother's account has been blocked. Unable to login to the casino website. So how can I prove that Verde is lying? If the casino unblocks our accounts, I don't see a problem to send documents confirming our identity. But they will unlock only after the balance is reset... irrevocable decision according to verde. I'm slowly losing hope for anything...

Dear potulak123

Feel free to provide the evidence. Both accounts were unblocked. (Account Potu***123@gmail.com & scou***ski23@gmail.com)

Looking forward to your reply.

Regards

Hi, actually somehow on my brother account shows my name and date of birth which cannot be edited. He wrote to the support on the website.My brother sent the documents and wrote to them about the change of data. His transaction history has been cleared. It will be hard to track transactions now and you need to send a screenshot of the payment for verification. I also add screenshots.Now i have to wait for both accounts verification.

To sum it up, could you please confirm the following facts?:

• Your brother's casino account was created first
• "By accident" your credentials were used to register your brother's account
• Subsequently, you created your account which now seems to be duplicated as the same information was used before

Could you please explain how your brother registered his account under your name and DOB "by mistake"?

His account was created first and he never used my data for any reason. I doubt he would have entered my data by mistake. The casino said it can only unlock mine. My brother's account is a duplicate. But in short it is as you write. Maybe something was changed during their investigation, I really don't know. We are still waiting for verification, then he has to write about the change of data on his account.

I apologize, potulak123, but it is unlikely that the casino altered the information on your brother's account. It may seem suspicious that both accounts were registered using the same credentials, which gives the casino the right to seize the winnings.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I think I gave all the information I could. For what purpose would my brother provide my data? What's the meaning of that? The withdrawal in this case would be impossible because it would have to pass verification with my documents... Something is going on here, why am I still waiting for verification? They had my documents for a weeks, when I ask in the chat, they claim that there are no new documents or they just close it without an answer. Why wouldn't the casino change the details? Why was the transaction history cleared? What's the problem for them? None, but for me there is already to prove it. Close this complaint if you think they are innocent ... It turns out that I am guilty here ... I suspect that they will never do this verification for me as well as for my brother I wonder why...

I apologize, but since you have acknowledged that your personal information is displayed on your brother's casino account and the same details were used to register your own account, the casino has significant grounds to close your account based on suspicion. I regret to inform you that we are unable to provide further assistance in this matter. My only suggestion for you and your brother would be to create separate casino accounts using your respective individual information, and to ensure that all information provided is accurate before beginning to play. This will help to avoid any potential issues in the future.

I will reject this complaint now. Thank you for your understanding.