The player from Germany noticed a 'balance correction' by vave.com after his initial bet. The winning bet was cancelled and the winnings were not credited to his account. He's seeking help to rectify the situation and retrieve his winnings. The issue was related to sports betting, so we rejected the complaint.
Vave Casino - Player's winnings have been confiscated.
Amount: Ł11
Vave Casino
Safety Index:LowSafety Index
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4.1
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
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Dear Sir/ Madam,
I hope you can assist me with my case.
I created an account with vave.com and deposited with Litecoin.
I then activated my account via email and placed my first bet.
After winning my first bet, I requested a withdrawal and noticed that vave.com had made a mysterious "balance correction" on my account.
That is, my winning bet had been cancelled and all my winnings from this bet stolen !!!
They then wrote me an email, which I attached below.
I request you to please resolve this issue with vave.com and help me retrieve my money.
I've never experienced this with any other bookmaker, especially not one that accepts Crypto deposits.
Best Regards,
Tobias
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1 year ago
Dear splashfinder,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please tell me when exactly did the casino send you the email stating they’re having a technical problem? Have you contacted customer support regarding this issue?
Could you please advise if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
Dear Casino Guru Team,
I received the email on 07/17/2023.
A KYC was not requested.
The interesting thing is of course that my bet was only canceled after the outcome was certain, i.e. after the bet was over and the result was certain that I won the bet.
I daresay if I had lost the bet it might not have been canceled ^^
Thank you for your help and I hope for a quick solution.
Best regards,
Tobias
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1 year ago
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Dear Casino Guru Team,
I only placed one bet.
Best regards,
Tobias
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1 year ago
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Dear Casino Guru Team,
correctly. It's a sports bet.
Best regards,
Tobias
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1 year ago
Dear splashfinder,
Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint won't be published on our website.
I’m truly sorry we couldn’t be of more help.
Thank you for your understanding.
Best regards,
Veronika
